What is Online Dispute Resolution (ODR)?

ODR is a digital way to resolve disputes through mediation, conciliation, or arbitration conducted online. In simpler words, it is the conduct of the ADR (Alternative Dispute Resolution) process in an online environment. Consequently, ODR is not only legally permissible but has also gained broad recognition in India from the judiciary, the government, and business enterprises.

What is Online Legal India (OLI)?

OLI is an independent, neutral platform that empowers parties to resolve disputes efficiently through its proprietary modules for Online Dispute Resolution (ODR).

What kind of disputes can be resolved via ODR?

Consumer complaints, e-commerce issues, banking/loan disputes, employment matters, commercial contracts, Payment delays, non-performance of contractual obligations, Disputes over wages, full & final settlements, leave encashment, etc., Landlord–tenant disputes, Travel and hospitality-related grievances (airline, hotel, tour bookings) and more.

Can criminal cases be resolved via ODR?

No. Criminal offences and serious statutory violations cannot be settled through ODR.

Is ODR legally valid?

Yes. ODR is recognized under Indian law, and its settlements /awards carry the same legal effect as offline proceedings.

Online Dispute Resolution

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Advantage of Online Dispute Resolution

ODR is a digital process used to resolve disputes through online platforms using methods like mediation, arbitration, or negotiation.
The process involves submitting your complaint online, followed by virtual hearings, discussions, and resolution without physical court visits.
Consumer disputes

E-commerce issues

Payment or refund disputes

Service-related complaints

Small business conflicts
Yes, ODR is legally recognized and follows the provisions of arbitration and mediation laws in India.

How we work?

Submit Your Dispute

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Get a Call from our Expert

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Choose Resolution Type

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Initiate Proceedings

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Who We Help

Individuals

Whether it's a personal dispute or a service issue, we help people find fair, fast, and affordable resolutions.

Consumer Related Disputes
Landlord-Tenant Dispute
Neighbor or Community Disputes
Online Purchase Issues
Freelance or Gig Work Disagreements

Businesses

Streamline your Dispute Resolution with a digital-first approach that saves time and protects relationships.

Contractual Disputes
B2B Service or Payment Issues
Client or Vendor Conflicts
Employment & HR Disputes
Partnership Disagreements

Government Bodies

ODR platforms reduce court backlogs and create efficient resolution channels for civil matters.

Referred Disputes
Small Claims Mediation
Consumer Protection Cases
Regulatory Complaint Handling

OUR TEAM

At Lawlink Buddy, we are a dedicated team of legal and financial professionals committed to simplifying complex processes for individuals and businesses. With expertise in corporate law, compliance, and financial advisory, we strive to deliver reliable, transparent, and efficient solutions tailored to your needs. Our mission is to make legal services accessible, hassle-free, and trustworthy for everyone.